Privacy Policy

The information we collect through our site helps us provide you with information specific to your needs and interests. This privacy policy covers SO. by Sora Saud website/app (the “Site” or “SO. by Sora Saud”), including any registered domain endings, such as “.com” Please read below to review our Privacy Policy and the types of information we gather through our site. In this Privacy Policy, “we,” “us,” “our” and other similar references mean SO. by Sora Saud and “you” and “your” and other similar references mean a specific user of the site. By visiting the site, you accept the practices described in this Privacy Policy.

We update our business practices, Privacy Policy to keep our sellers and buyers informed about their rights and relationship with SO. by Sora Saud. By visiting SO. by Sora Saud, you accept the Privacy Policy, the Cookie Policy, and the Terms (for this document, “Terms” mean what is stated in the Terms and Conditions governing the use of sales and purchases made via the website). Therefore, the customers are frequently encouraged to visit these sections to update the website’s changes frequently. Modifications will be effective on the day they are posted. This Privacy Policy applies to SO. by Sora Saud solely and does not apply to websites maintained by other companies or organisations to which we link to and from.

The cookies that we use help us gather information to enhance your experience. The cookies (mentioned below) policy regarding how we process them is explained in this section.

1. Customer Preference Cookie: The website stores your information like your preference and location while registering.
2. Website Functionality Cookies: These cookies let you use the shopping basket, wish list, etc.
3. Advertising Cookies: It helps us process our campaigns on the basis of your information and measure its effectiveness.
4. Website Analytics Cookies: These cookies help us analyse our customers’ interaction with the website.

Using our website, you give us permission to record data and send cookies to your device to distinguish you from other users on the website and access them the next time you visit the website. You can disable cookies or delete them from time to time. Disabling cookies may hamper access to some features. Please note that a small amount of information will continue being retrieved from your website for basic functionalities Server Statistics. We collect general statistics to track user trends on our site. These statistics include hits to our server, the types of browsers used to access our site, page views, and navigational patterns. The information collected in this manner does NOT provide us with any personally identifiable information about our users. It helps us track “where” our users are coming from. This allows us to pinpoint high traffic areas and determine the most effective ways to communicate with our users. As part of that ongoing analysis, SO. by Sora Saud also uses devices called “web beacons” to help us identify when emails sent to you have been received and read. To prevent the introduction of viruses and hackers into SO. by Sora Saud site, we may collect information, such as IP addresses, into a log file to identify potential hackers of SO. by Sora Saud site.

When you register or sign up with us
When you interact with us on social media platforms
When you purchase or sell items from the website
When you respond to surveys
When you register for newsletters or other communications from us
When you contact us with a query or complaint?

At times, we also may ask for your details for authentication purposes. This includes address and telephone number, which we use for delivery and pick-up services. All the information combined, along with your shopping details and website account details, shall be utilised to send you more personalised information and marketing updates or any purposes we may describe when you provide the information or other reasons with your consent. If you have expressed dissent in sharing the required personal information, we might not be able to provide you with all the services you have asked for. Please note that we keep all the data anonymous.

You can correct, delete, alter, or express concerns regarding your information by emailing us at info@sobysora.com. However, we may not change or alter the data if it is believed to be incorrect or violate the laws.

Sometimes, we share your information with trusted third parties, including delivery couriers, direct marketing companies, Google/ Facebook, IT companies supporting the website, etc.

This information is regulated by policies to keep your data safe and protected. We provide your data to the third party to perform a particular service. The amount of data provided would only be as much it is mentioned in our contract with them and no more. At any given point, if you stop using our services, the information is either removed or held anonymous.

Besides, in case of fraud management under certain circumstances, we may share our system information with law enforcement bodies, police, or other regulatory or Government bodies.

We explicitly ask you if you wish to subscribe to our offers and information during the time of registration. Once you agree, you are signed up for the following information:

1. Emails and alerts for new products and updates about the new introduction of any kind from us.
2. Regular emails about offers, products, events, and other promotional information and alerts.
3. Please note that at any given time, you have an option of unsubscribing from the list through our emails that contains an automated unsubscribe link.

We are committed strictly to safeguard your personal information to ensure your data’s integrity and privacy. We secure your information through unique encryption methods to protect it from unauthorised use. Besides, we also ensure that the third parties we share information with have sufficient mechanisms to keep safe your information that we provide.

The aforementioned companies may collect personal information when you interact with our digital property. This will include digital identifiers, IP addresses, web browsing information, app usage, and how you interact with our properties and ads for purposes such as personalisation of offers or advertisements and analytics about how you engage with websites or ads, and other commercial purposes.

Credit Card details are not stored in our database or server and are processed through a secure SSL environment.

We may share your personal information with third-party vendors who help us provide our services to you, such as email providers, mail houses, shipping firms, companies that provide us with marketing services, and other such third parties, but such sharing is always done pursuant to a contract that requires the third party to protect the confidentiality of such information and which prohibits them from using the information for any other purposes.

We may also disclose your personally identifiable information as we believe reasonably necessary to comply with the law, regulation, or other governmental authority, to determine your credit status or enable debt collection, initiate legal proceedings to recover losses of or otherwise protect our rights or property, or for insurance claim processing, or to prevent harm to yourself or others.

From time to time, we may make our list of registered SO. by Sora Saud users available for use by select third-party companies whose products or services we believe may be of interest to our registered users. These third-party companies are only permitted to send a limited email or postal mailings to our registered users regarding the company’s products or services. Our users’ contact information is provided to a company that manages this process and arranges for the messages to be sent and is not provided to the third-party advertiser. If you prefer to have your name withheld from receiving email and postal mail from these third-party advertisers, please contact us at info@sobysora.com and let us know.

Lastly, in the event we merge with another company or acquire us or our assets. Your personally identifiable information would likely be among the assets transferred or shared with such other companies. We may disclose Personal Information we collect from you if required to do so by law or in the good-faith belief that disclosure is necessary (a) to obey the law or comply with legal process served on us or our affiliates; (b) to protect and defend our rights or property or the rights or property of other users of our site, or (c) to act in an emergency to protect the personal safety of users of our site or the public.

Some of the advertisements you see on the site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the site or on other websites, through cookies, web beacons, and other technologies to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. This privacy policy does not cover the information practices of these third parties.

We are not responsible for how these other companies or organisations collect, use, disclose, or secure the information you provide. If you choose to access a third-party site linked to our site, you do so at your own risk and subject to any terms of service or privacy policy (if any) associated with such third-party sites.

SO. by Sora Saud does not direct any of our content specifically to children. Users of our Site must be at least eighteen (18) years old, and any user under 18 is not an authorised user. If we learn that a user is under thirteen (13) years of age, we will promptly delete any Personal Information we have collected about that user.

By providing any Personal Information to SO. by Sora Saud, all users, including, without limitation, users in the Middle East countries, fully understand and unambiguously consent to this Privacy Policy and to the transfer of such Personal Information across international borders in accordance with SO. by Sora Saud standard operations, including the collection, storage, and processing of such information in the Middle East countries.

After registration, customers will receive promotional email communication from SO. by Sora Saud regarding items on the site. Customers will receive transactional emails if they engage in any buying or selling transactions with SO. by Sora Saud.

Promotional emails should be expected weekly/monthly, whereas transactional emails are received if a visitor has bought or submitted an item to sell at SO. by Sora Saud.

All non-transactional emails contain a single-click unsubscribe link at the bottom. Clicking on this link will unsubscribe the user from all further promotional emails.

Within each email, the user will be able to unsubscribe by clicking on the unsubscribe link. This link will give you the option to unsubscribe completely and edit your information.

Should you need further information regarding the Privacy and Cookie Policy, have a question, or want your complaint to be addressed, please email us at info@sobysora.com

Riyadh 13518, Hittin, Saad Square, King Khalid Road, Kingdom of Saudi Arabia.

SO. by Sora Saud is committed to protecting your privacy. The information collected from our site helps us better understand our market and consumer interests. This allows us to serve our customers and business associates with the level of satisfaction they deserve.