ABOUT US
Who we are?
Based in Riyadh and founded in 2018, SO. by Sora Saud Saud is a boutique dedicated to pre-loved authentic and unique items such as; handbags, clothes, watches, jewelry and home décor accessories.
How do we work?
SO. by Sora Saud is a platform that makes it possible for our customers to buy and sell pre-loved authentic pieces.
Do you have a physical store where I can come?
Yes! We have a store where you can walk-in for a personal shopping experience and browse over an assortment of unique items.
We are located at Saad Square, King Khalid Rd, Hittin, Riyadh 13518.
Are all the items in the SO. by Sora Saud boutique used?
All our items are unique pre-loved pieces that we wish to give a new story to.
MY ACCOUNT
How do I register/ sign up?
Signing up is very easy. Click on “register” and enter the required details.
I have a problem logging in?
We regret the inconvenience caused during the login process. You may wish to try logging in on another device/network or clearing the browser history.
If the issue persists, please email us at info@sobysora.com.
MY ORDERS
How do I track my order?
You may track your order under “Order History” in your account and a tracking number has been sent to your email after you have completed your purchase.
Can I change my address after an order is shipped?
It is pretty unlikely to change the delivery address after the order has been shipped.
Can I change my payment method?
Change of payment method under any circumstances is not available.
I have received the wrong item, how do I cancel?
In the unlikely case that you have received the wrong order, please reach out to our customer support team at info@sobysora.com and we will gladly assist you.
I have received an incomplete order, how can I be assisted?
We are sorry for the inconvenience! Please reach out to our customer support team at info@sobysora.com and we will gladly assist you.
I am unable to place an Order?
Please ensure you fill in the correct details to make a successful order. However, if you still face issues, please reach out to our customer support team at info@sobysora.com for further assistance.
What do I do if my order is delayed?
While we aim to ship and deliver all the orders within the expected time-frame, please reach out to us if a delay may be caused due to some unavoidable circumstances at info@sobysora.com.
FINANCE
What are the types of payment accepted?
We accept Credit Card only, specifically:
VISA
MADA
AMERICAN EXPRESS
MASTER CARD
Unfortunately, at the moment we do not have Apple Pay.
What is VAT?
A value-added tax or VAT is a type of consumption tax applied on all goods and services whenever a value is added at any production stage and the point of retail sale.
CANCELLATION, RETURN & EXCHANGE
Do you have a Cancellation Policy?
Unfortunately, once the order is confirmed, it cannot be canceled.
Do you have a Return Policy?
All items being preowned are non-returnable and cannot be canceled once the order is confirmed.
Can I exchange my order with another item?
We do not exchange or return items under any circumstances.
FOR ANYTHING ELSE...
We are always here to assist you!
Please contact us at info@sobysora.com
