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Founded in 2018 in Riyadh, SO. by Sora is a curated boutique dedicated to giving pre-loved luxury and unique items a new journey. Our mission is to combat excessive consumption by extending the life of beautiful pieces and bringing awareness to sustainable fashion within Saudi culture.
While we started with designer fashion, our collection has expanded to include bags, shoes, clothes, jewelry, watches, art, antiques, and other unique art pieces. Every piece has a story, and we invite you to start yours here.
We source unique pieces from trusted consignors, authenticate and professionally present them, then list each item online and in our Riyadh boutique. Because items are one‑of‑a‑kind.
“Pre‑loved” means previously owned and cared for.
We authenticate every piece, verify materials and construction, and grade its condition .Any signs of wear are photographed and noted so you can buy with confidence. Choosing pre‑loved keeps beautiful items in circulation and supports a more sustainable way to enjoy luxury.
Most are pre‑loved, occasionally we list New pieces when available. Each product page clearly states the condition and includes detailed photos and measurements.
Yes, we would love to welcome you to our boutique for a personal and luxurious shopping experience. You can find us at:
Address: Saad Square, King Khalid Rd, Hittin, Riyadh 13518.
Phone / WhatsApp: +966 55 504 3176.
Please click here to check our Google Maps profile for location direction & current opening hours.
Every order supports our community. We donate 2% of our share from every sale to Ahyaha, a Saudi non‑profit. Some consignors also choose to donate a portion of their proceeds our 2% still applies.
If you’d like to add a voluntary top‑up donation, Customer Care can assist. (No extra is added to your total unless you request it.)
Yes, authenticity is the cornerstone of our brand. We have a zero-tolerance policy for counterfeit items. Our verification process includes:
In the extremely unlikely event of a substantiated authenticity issue, we will provide a full refund including original shipping after our review. Your trust is paramount.
Add the item to your cart, enter your shipping address and contact details, then complete checkout.
You’ll receive an order confirmation by email.
Need help at any step? Contact our Customer Care on WhatsApp/phone +966 55 504 3176 or info@sobysora.com.
We are pleased to accept a variety of local and international payment methods to make your checkout process seamless. We accept:
Absolutely. Our online store is powered by Shopify, a globally trusted and secure e-commerce platform. All transactions are processed through a secure payment gateway using industry-standard encryption to protect your personal and financial information.
Rates and timelines appear at checkout based on destination, item category, and service level. Typical guidance:
Once your order has been finalized and shipped, you’ll receive an email confirmation with your tracking number. You can use that link directly in your email or visit our Tracking Page at any time to see the latest shipping updates and delivery status.
Yes in‑boutique pickup is available for paid online orders. Bring your order confirmation and ID.
Select pieces may require white‑glove delivery or extra insurance. We’ll contact you to coordinate if needed.
Absolutely. Our online store is powered by Shopify, a globally trusted and secure e-commerce platform. All transactions are processed through a secure payment gateway using industry-standard encryption to protect your personal and financial information.
Orders outside KSA are typically shipped DDU (Delivered Duties Unpaid). Import duties, taxes, and brokerage fees are the buyer’s responsibility and vary by country. We’ll reach out if your customs authority requires ID or additional documentation.
Our website showcases the entire collection. In‑store, we present a rotating, curated edit of highlights. If a piece you saw online isn’t on the floor, it’s usually available in our stockroom or can be prepared for viewing just share the item name/SKU and we’ll arrange a same‑day preview when possible (or a 24‑hour courtesy hold).
Because each piece is one‑of‑a‑kind, availability can change quickly, message us before you visit to secure your favorite.
Every online item can also be purchased through the boutique we’ll process your order in‑store and arrange immediate collection or delivery.
WhatsApp/Phone: +966 55 504 3176 · Email: info@sobysora.com
Yes. We include measurements on each product page. For fashion, we recommend comparing to a similar item you own. For bags, check internal capacity notes when available.
if you’d like assistance at any moment, our Customer Care will be delighted to help at +966 55 504 3176 or info@sobysora.com.
Of course, contact us via WhatsApp or email and we’ll happily share additional angles, close‑ups, or a condition video where possible.
WhatsApp/phone Number+966 55 504 3176
Email: info@sobysora.com.
Yes, at the boutique. To avoid disappointment with one‑of‑a‑kind items, you may request a 24‑hour courtesy hold (subject to availability) for an in‑store try‑on.
No, but creating an account lets you save favorites, track orders, and access order history.
Try a different browser/device, clear cache, or reset your password. If the issue persists, email info@sobysora.com.
Because our pieces are pre‑loved and single‑SKU, most sales are final. However, your trust comes first—please review the limited exceptions below.
Yes. Due to the one‑of‑a‑kind nature of our inventory, we do not accept returns or exchanges for change of mind, fit, or general preference.
If any of the following occur, contact us within 7 days of delivery and we’ll review promptly:
For a smooth review, include your order number, clear photos/video (unboxing when possible), and a short description of the issue. Email info@sobysora.com or WhatsApp +966 55 504 3176.
As each item is unique, we cannot offer item‑for‑item exchanges. If an exception is approved, we will issue a refund to your original payment method once the item is received back in its original condition.
We begin preparing orders immediately. If you made an error, contact us right away. If the order has not been processed or shipped, we’ll do our best to cancel. Once shipped, orders cannot be canceled. If SO. by Sora cancels an order before shipment, you will receive a full refund.
