Frequently Asked Questions

Your questions, answered.

Who can consign with SO. by Sora?

At SO. by Sora, we’re a community that believes beautiful, authentic pieces deserve a second life. If your item is genuine and in good condition, we’d love to review it whether you’re an individual, a stylist curating for clients, or a collector refining your wardrobe.

What we prioritize:

  • Designer bags & small leather goods, women’s ready‑to‑wear, jewelry, accessories, and select art & home objects that fit our curation.
  • Original packaging and documents (box, dust bag, cards, receipt) help your piece sell faster and can improve pricing.
  • Most items are listed online first, rare or high‑impact pieces may be showcased in‑boutique.

What we don’t accept ?

obvious fakes/counterfeits, severely damaged items, items with unresolved ownership concerns, bulk fast‑fashion.

How do I start the consignment process?

  1. Book an intake (in‑boutique or remote) to pre‑screen items.
  2. Authentication & condition check (details below).
  3. Pricing & contract: approve the initial list price and your commission structure.
  4. Photography & listing: professional photos + copy.
  5. Go live online; select pieces may be featured in‑boutique or clienteling.

How do you authenticate items?

  • Multi‑step verification combining specialist review, documentation checks, market knowledge, and digital tools.
  • We reject any item that does not meet our authenticity standards.
  • If an item requires deeper research, we may request extra time or supporting documents (receipts, certificates, photos of serials, etc.).

How do you grade condition?

We use a clear condition scale and shoot detailed photos:

  • Pristine / Like New – no visible wear, may include full set.
  • Excellent – micro signs of use, very light wear.
  • Very Good – light, even wear; minor marks.
  • Good – noticeable but acceptable wear; priced accordingly.
  • Vintage / As‑is – age‑related patina; disclosed clearly.

How do you set the price?

We triangulate:

  • Brand & model + current demand in KSA
  • Condition & completeness (full set vs. no accessories)
  • Comparable sales across reputable platforms/boutiques
  • Seasonality & styling trends

We propose a list price; you approve it in writing. For rare pieces, we may recommend a launch window with tighter discount controls.

What is your commission / my earnings?

Your commission is defined in your Consignment Agreement and may vary by category, brand, and final sale price. Your earnings are calculated per your contract after any approved promotions/discounts and applicable taxes/fees according to local regulations.

When and how do payouts work?

Timing: after the buyer’s payment settles and any post‑sale checks are cleared.

Method: as specified in your contract (e.g., local bank transfer).

You can see payout status in the Consigner Portal.

Do you charge intake or photography fees?

For standard intake, we operate on a success‑based model (we earn only when your item sells). If a piece needs optional services (deep cleaning, repair, reconditioning, premium packaging), we’ll quote and seek your approval first.

Where will my items be sold?

  • Online first on our website with high‑quality imagery and copy.
  • Digital clienteling (private video, WhatsApp catalogues to verified clients).
  • In‑boutique display for curated, high‑impact items.

How long will it take to list my item?

After acceptance and contract, we proceed with authentication, photography, and copy. We list promptly and keep you updated in the portal.

Can you adjust the price after listing?

Yes. Based on performance and inquiries, we may recommend adjustments or structured markdowns. We’ll seek your approval for any changes outside the agreed pricing strategy in your contract.

Is my item insured while in your care?

We store items responsibly and take custodial care seriously. Remedies for loss or damage due to our handling follow your Consignment Agreement.

Charity: How does the 2% donation work?

SO. by Sora donates 2% of our own share of net sales to Ahyaha.

You can optionally donate a % of your share, if you opt‑in, we’ll reflect that on your settlement.

Taxes & VAT in Saudi Arabia

Displayed prices include 15% VAT. Your settlement follows your contract and applicable regulations.

Service level & communications

We’re hospitality‑first and aim to respond within 24-hours during business days. For time‑sensitive requests, please call or WhatsApp us: +966 55 504 3176

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