Seller Frequently Asked Questions

Consignor (Sell With Us)

Eligibility & Getting Started

Who can consign with SO. by Sora?

At SO. by Sora, we welcome anyone who shares our care for authentic, well kept pieces. Individuals, stylists, and collectors can all consign with us when their items meet our standards for condition and authenticity.

We are especially interested in designer fashion, bags, shoes, jewelry, watches, art and select design objects that have been thoughtfully cared for and still have a story to continue.

What items do you accept?

We focus on pre loved luxury pieces that still have a strong life ahead of them. Our main categories are

  • Handbags and small leather goods
  • Ready to wear
  • Shoes
  • Fine jewelry and watches
  • Accessories
  • Fine art and select unique home objects

We only accept authentic items in new, like new, excellent or very good condition. Pieces should be clean and fully functional.

Original packaging, receipts or certificates are always appreciated, but they are not required.

What we don’t accept ?

We are careful about what enters our curation, so there are some pieces we do not accept

  • Counterfeit or non authentic items
  • Heavily worn, stained, or damaged pieces
  • Hygiene sensitive categories, unless they are new with tags
  • Mass market fast fashion or items that do not align with our luxury positioning

If you are unsure about a specific piece, you can share photos and details with us and we will review it with you.

How do I start the consignment process?

  1. Share your items

    Send us photos and basic details, or book an intake in the boutique so we can review your pieces.
  2. Review and agreement

    We authenticate, check condition, then agree with you on pricing, commission, and consignment terms.
  3. We list and present your pieces

    We photograph, describe, and list your items online. Select pieces may also be highlighted in the boutique or shared directly with clients.

Authenticity & Condition

How do you authenticate items?

We use a multi step process that combines specialist review, documentation, market knowledge and digital tools when needed.

Any item that does not meet our authenticity standards is declined.

For pieces that require deeper research, we may ask for extra time or supporting documents such as receipts, certificates or clear photos of serial numbers and stamps.

How do you evaluate my jewelry?

For pieces with gemstones or diamonds, we work with our certified gemological laboratory partner.

Their experts examine the stones and provide a report on authenticity, quality and market value.

We then use this assessment, along with current market insight, to set a price that is competitive and fair for you and for the client.

How do you grade condition?

We use a simple condition scale and support it with clear, detailed photos

  • Pristine / Like New

    No visible wear, often with full set when available.
  • Excellent

    Very light signs of use, only micro wear.
  • Very Good

    Light, even wear with minor marks.
  • Good

    Noticeable but acceptable wear, reflected in the price.
  • Vintage / As is

    Age related patina or wear, always described and shown clearly.

Pricing, Commission & Payouts

How do you determine the listing price?

We look at several factors together

  • Brand, model and current demand
  • Condition and completeness (for example, full set versus no accessories)
  • Recent comparable sales on trusted platforms.
  • Seasonality and styling trends

We then propose a starting list price and share it with you for written approval before the item goes live.

During the consignment period, we may adjust the public price by up to 20% when needed to keep your piece aligned with the market. If a larger change is required, we always contact you first and agree on it together.

What is your commission / my earnings?

After VAT, payment processing fees and any agreed costs are deducted, we calculate the net selling price of your item.

From this amount, 70% is your share and 30% is ours.

Your Consignment Agreement explains this structure clearly. Each payout statement shows how the sale price, fees and our commission were applied to your piece.

Our share covers the full selling service around your item, including marketing, client care and presenting it through the boutique and our channels.

When and how do payouts work?

Timing: after the buyer’s payment settles and any post‑sale checks are cleared.

Method: as specified in your contract (e.g., local bank transfer).

You can see payout status in the Consigner Portal.

Do you charge intake or photography fees?

Yes. There is a non refundable intake and administrative fee of 75 SAR per item, paid in advance.

  • This covers the work needed to onboard your piece.
  • intake and cataloging.
  • preliminary authentication time.
  • photography and editing.
  • measurements and detailed listing.

Optional services such as spa, or third party certificates are always quoted in advance for your approval.

Listing, Exposure & Adjustments

Where will my items be sold?

We present consigned pieces through three main channels

  • Online
    Your item is listed on our website with high quality photography, clear condition notes and detailed copy.
  • Digital clienteling
    Select pieces are shared privately with verified clients by video, WhatsApp catalogues and tailored recommendations.
  • In the boutique
    Your item is displayed in our Riyadh boutique as part of a curated edit, so it is seen in a calm, gallery like setting.

How long will it take to list my item?

After your item is accepted and the consignment agreement is signed, it enters our listing queue for authentication, photography and description.

Timing can vary by category, season and whether any external checks are needed, so we do not promise a fixed number of days. Our priority is to present your piece accurately and beautifully rather than rush it.

You can track status through your consignment updates.

Can you adjust the price after listing?

We agree on the starting price with you before the item goes live and record it in Annex B of your Consignment Agreement. This becomes our reference during the consignment period.

To keep your piece competitive, we may apply limited, time bound promotions of up to 20% below the agreed price, as allowed in the contract. These adjustments are part of our normal marketing work and do not change the base price in Annex B.

Requests to increase the price after the item is live are usually not supported, as they can disrupt client trust and demand. Any permanent change to the agreed price or discount rules would need a signed amendment and may require pausing the listing while we update our channels.

How do promotions and discounts work?

When we run a promotion, the discount is applied to the client-facing price of your item. This is the selling price.

During a promotion, your payout and our commission are both calculated from that discounted selling price, using the same agreed split after VAT and fees.

As outlined in the Consignment Agreement, we may apply limited discounts of up to twenty percent of the agreed price as part of our marketing work.

Care, Storage & Insurance

How do you protect my item while it’s consigned?

We follow clear, luxury retail standards for every consigned piece.

Each item is logged into our system, tagged, and assigned to a specific storage location. Only trained team members handle it for authentication, photography and client viewings.

While in our care, your piece is kept in secure, monitored areas with controlled access.

For security reasons, we do not share detailed protocols publicly, but our priority is to keep your item safe, presentable and ready for the right new home.

Is my item insured while in your care?

We understand that your pieces carry both emotional and financial value, and we treat them with that in mind.

Before your items reach us, you are responsible for arranging safe delivery and any shipping insurance.

Once we have approved your pieces and checked them in, they are held under SO. by Sora’s care and responsibility in line with our Consignment Agreement.

Giving Back

Does my consignment give back to the community?

Yes. For every completed sale, we donate 2% of our share to Ahyaha Foundation. This comes from us, not from your payout.

If you wish, you can choose to donate a portion of your own share as well, from a small percentage up to the full amount. It is entirely your decision. Any amount you decide to donate is shown clearly on your settlement, and nothing is deducted from your earnings unless you ask us to.

Will donating change my pricing or commission?

No. Your agreed price and the 70/30 split stay the same.

If you choose to donate, your chosen amount is taken from your share after the sale is settled. Our 2% donation from our share still applies separately.

VAT, Charity & Documentation

VAT in Saudi Arabia, how do they affect my payout?

All prices we display already include the 15% VAT, which is paid by the buyer.

When your item sells, we separate the VAT portion and handle it as required by Saudi regulations. Your payout is then calculated from the Net Selling Price (the amount excluding VAT, payment fees and any agreed costs), using the same 70% for you / 30% for us split in your agreement.

VAT does not change your agreed percentage.

Need more support with consignment?

If you are considering consigning with us or already have items in our care, you can always reach out for clarity.

We are happy to walk through your questions about pieces, pricing, timelines or your agreement.

  • Saad Square, King Khalid Rd, Hittin, Riyadh 13518, Saudi Arabia
  • +966 55 504 3176
  • info@sobysora.com
Talk to our consignment team