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Your questions, answered.
At SO. by Sora, we’re a community that believes beautiful, authentic pieces deserve a second life. If your item is genuine and in good condition, we’d love to review it whether you’re an individual, a stylist curating for clients, or a collector refining your wardrobe.
What we prioritize:
obvious fakes/counterfeits, severely damaged items, items with unresolved ownership concerns, bulk fast‑fashion.
We use a clear condition scale and shoot detailed photos:
We triangulate:
We propose a list price; you approve it in writing. For rare pieces, we may recommend a launch window with tighter discount controls.
Your commission is defined in your Consignment Agreement and may vary by category, brand, and final sale price. Your earnings are calculated per your contract after any approved promotions/discounts and applicable taxes/fees according to local regulations.
Timing: after the buyer’s payment settles and any post‑sale checks are cleared.
Method: as specified in your contract (e.g., local bank transfer).
You can see payout status in the Consigner Portal.
For standard intake, we operate on a success‑based model (we earn only when your item sells). If a piece needs optional services (deep cleaning, repair, reconditioning, premium packaging), we’ll quote and seek your approval first.
After acceptance and contract, we proceed with authentication, photography, and copy. We list promptly and keep you updated in the portal.
Yes. Based on performance and inquiries, we may recommend adjustments or structured markdowns. We’ll seek your approval for any changes outside the agreed pricing strategy in your contract.
We store items responsibly and take custodial care seriously. Remedies for loss or damage due to our handling follow your Consignment Agreement.
SO. by Sora donates 2% of our own share of net sales to Ahyaha.
You can optionally donate a % of your share, if you opt‑in, we’ll reflect that on your settlement.
Displayed prices include 15% VAT. Your settlement follows your contract and applicable regulations.
We’re hospitality‑first and aim to respond within 24-hours during business days. For time‑sensitive requests, please call or WhatsApp us: +966 55 504 3176