Seller Frequently Asked Questions

Consignor (Sell With Us)

Eligibility & Getting Started

Who can consign with SO. by Sora?

At SO. by Sora, we’re a community that believes beautiful, authentic pieces deserve a thoughtful second life—from fashion to art and design objects. If your piece is genuine and in good condition, we’d love to review it—whether you’re an individual, a stylist curating for clients, or a collector refining your wardrobe or home. We especially welcome pieces with a story items that have been loved and cared for.

What items do you accept?

We curate pre-loved luxury across:

  • Handbags & SLGs
  • Ready-to-wear
  • Shoes
  • Fine jewelry & watches
  • Accessories
  • Fine art & unique objects (select home pieces included).

Acceptance standards :

  • Authentic only, in New/Like New/Excellent/Very Good condition, fully functional and clean. Original packaging/receipts are welcome but not required.

What we don’t accept ?

Counterfeits, heavily worn/damaged items, hygiene-sensitive categories (unless new with tags), and mass-market fast fashion.

How do I start the consignment process?

  1. Book an intake (in‑boutique or remote) to pre‑screen items.
  2. Authentication & condition check (details below).
  3. Pricing & contract: approve the initial list price and your commission structure.
  4. Photography & listing: professional photos + copy.
  5. Go live online; select pieces may be featured in‑boutique or clienteling.

Authenticity & Condition

How do you authenticate items?

  • Multi‑step verification combining specialist review, documentation checks, market knowledge, and digital tools.
  • We reject any item that does not meet our authenticity standards.
  • If an item requires deeper research, we may request extra time or supporting documents (receipts, certificates, photos of serials, etc.).

How do you evaluate my jewelry?

Every piece with gemstones or diamonds is sent to our partner MTGL a certified gemological laboratory. Their experts provide a full report on authenticity, quality, and market value, which we then use to set a competitive and fair price for your item

How do you grade condition?

We use a clear condition scale and shoot detailed photos:

  • Pristine / Like New – no visible wear, may include full set.
  • Excellent – micro signs of use, very light wear.
  • Very Good – light, even wear; minor marks.
  • Good – noticeable but acceptable wear; priced accordingly.
  • Vintage / As‑is – age‑related patina; disclosed clearly.

Pricing, Commission & Payouts

How do you determine the listing price?

We triangulate:

  • Brand & model + current demand.
  • Condition & completeness (full set vs. no accessories).
  • Comparable sales across reputable platforms/boutiques.
  • Seasonality & styling trends.

We propose a list price; you approve it in writing. For rare pieces, we may recommend a launch window with tighter discount controls.

What is your commission / my earnings?

Your commission is defined in your Consignment Agreement and may vary by category, brand, and final sale price. Your earnings are calculated per your contract after any approved promotions/discounts and applicable taxes/fees according to local regulations.

When and how do payouts work?

Timing: after the buyer’s payment settles and any post‑sale checks are cleared.

Method: as specified in your contract (e.g., local bank transfer).

You can see payout status in the Consigner Portal.

Do you charge intake or photography fees?

Yes SAR 75 per item. This covers admin & cataloging, professional photography/editing, detailed listing copy & measurements, and our preliminary authentication time.

Any optional enhancements (spa/repair, premium packaging, third-party COA) are quoted in advance for your approval.

Our selling commission is only charged if the item sells.

Listing, Exposure & Adjustments

Where will my items be sold?

  • Online first: on our website with high‑quality imagery and copy.
  • Digital clienteling: (private video, WhatsApp catalogues to verified clients).
  • In‑boutique: display for curated, high‑impact items.

How long will it take to list my item?

After acceptance and contract, we proceed with authentication, photography, and Description. We list promptly and keep you updated in the portal.

Can you adjust the price after listing?

Pricing is fixed in Annex B for the listing term. We may run time-limited promotions within your pre-approved cap (up to 20%) to stimulate demand. Promotions are temporary and do not change the Annex B base price. Requests to raise the price after go-live aren’t supported. Any permanent change requires a signed amendment and may pause the listing.

How do promotions and discounts work?

Promotions are calculated on the buyer’s price (the “selling price”).

When a promo is active, the discount applies to the item price shown to the customer, your payout and our commission are then calculated from that discounted price according to the agreed split.

Care, Storage & Insurance

How do you protect my item while it’s consigned?

We follow strict luxury-retail standards:

every piece is logged, professionally handled, and stored in secure, climate-controlled conditions.

While in our care, items are covered under our commercial insurance in line with the value agreed in Annex B and subject to policy terms.

For security, we don’t disclose detailed protocols publicly.

Is my item insured while in your care?

We store items responsibly and take custodial care seriously. Remedies for loss or damage due to our handling follow your Consignment Agreement.

Giving Back

How does my consignment give back?

Every sale supports our community: we donate 2% of our share from each sale to Ahyaha foundation. If you wish, you can also opt-in to donate a percentage of your payout.

we’ll reflect that on your settlement. (No extra is deducted unless you opt in.)

Will donating change my pricing or commission?

No. Your base price and split remain the same. If you opt in, your chosen donation is deducted from your payout after the sale is settled, our standard 2% donation still applies from our share.

VAT, Charity & Documentation

VAT in Saudi Arabia, how do they affect my payout?

Displayed prices include 15% VAT. Your settlement follows your contract and applicable regulations.


Contact Us:

Boutique: Saad Square, King Khalid Rd, Hittin, Riyadh 13518
Phone / WhatsApp: +966 55 504 3176
Email: info@sobysora.com
Instagram: @so.bysora
If you can’t find an answer here, message us we’re happy to help.
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