At SO. by Sora, each piece is unique and carefully curated. Because of the one-of-a-kind nature of pre-loved treasures, most items are considered final sale and are not eligible for return or exchange.

By purchasing from SO. by Sora, you acknowledge and agree to the following:

1. Certain products cannot be returned due to their nature or consumption.

2. Goods may be returned or exchanged only in accordance with the sales terms of the platform/vendor.

3. The customer must complete any return or exchange request within seven (7) days of receiving the item.

4. All fees paid are final and non-refundable, unless expressly stated otherwise by the platform.

5. Any approved refund will be issued to the same payment method used for the original purchase.

6. Customers are not entitled to a refund based on dissatisfaction with service or product, unless there has been a material breach by the platform or vendor.

7. If SO. by Sora cancels an order before it has been shipped, the customer will receive a full refund of the amount paid.