Founded in 2018 in Riyadh, SO. by Sora is a curated boutique dedicated to giving pre-loved luxury and unique items a new journey. Our mission is to combat excessive consumption by extending the life of beautiful pieces and bringing awareness to sustainable fashion within Saudi culture.

While we started with designer fashion, our collection has expanded to include bags, shoes, clothes, jewelry, watches, art, antiques, and other unique art pieces. Every piece has a story, and we invite you to start yours here.

We source unique pieces from trusted consignors, authenticate and professionally present them, then list each item online and in our Riyadh boutique. Because items are one‑of‑a‑kind.

“Pre‑loved” means previously owned and cared for.

We authenticate every piece, verify materials and construction, and grade its condition .Any signs of wear are photographed and noted so you can buy with confidence. Choosing pre‑loved keeps beautiful items in circulation and supports a more sustainable way to enjoy luxury.

Most are pre‑loved, occasionally we list New pieces when available. Each product page clearly states the condition and includes detailed photos and measurements.

Yes, we would love to welcome you to our boutique for a personal and luxurious shopping experience. You can find us at:

Address: Saad Square, King Khalid Rd, Hittin, Riyadh 13518.
Phone / WhatsApp: +966 55 504 3176.

Please click here to check our Google Maps profile for location direction & current opening hours.

Every order supports our community. We donate 2% of our share from every sale to Ahyaha, a Saudi non‑profit. Some consignors also choose to donate a portion of their proceeds our 2% still applies.

If you’d like to add a voluntary top‑up donation, Customer Care can assist. (No extra is added to your total unless you request it.)

Yes, authenticity is the cornerstone of our brand. We have a zero-tolerance policy for counterfeit items. Our verification process includes:

• Expert Inspection: Our team meticulously inspects each item for brand-specific details, quality, and craftsmanship.(materials, hardware, stamps/serials, construction)
• Advanced Authentication Tools: We use Advanced AI Verification services to provide a technologically-backed guarantee.

In the extremely unlikely event of a substantiated authenticity issue, we will provide a full refund including original shipping after our review. Your trust is paramount.

Add the item to your cart, enter your shipping address and contact details, then complete checkout.

You’ll receive an order confirmation by email.

Need help at any step? Contact our Customer Care on WhatsApp/phone +966 55 504 3176 or info@sobysora.com.

We are pleased to accept a variety of local and international payment methods to make your checkout process seamless. We accept:

• Mada
• Visa
• MasterCard
• American Express
• Apple Pay

Yes. We process all payments through Shopify, a trusted global e commerce platform. Your card details are encrypted and handled through secure payment gateways, so they are not shared with us in plain form.

All sensitive information is protected in line with international security standards, so you can complete your purchase with confidence.

Shipping fees and delivery times are calculated at checkout based on your location, item category, and chosen service.

As a general guide:

KSA: 1 to 3 business days

GCC: 2 to 5 business days

International: 3 to 7 business days, with remote areas sometimes requiring extra time.

You will see the final cost and estimated delivery date clearly before you confirm your order.

Once your order has been finalized and shipped, you’ll receive an email confirmation with your tracking number. You can use that link directly in your email or visit our Tracking Page at any time to see the latest shipping updates and delivery status.

Yes in‑boutique pickup is available for paid online orders. Bring your order confirmation and ID.

Select pieces may require white‑glove delivery or extra insurance. We’ll contact you to coordinate if needed.

Absolutely. Our online store is powered by Shopify, a globally trusted and secure e-commerce platform. All transactions are processed through a secure payment gateway using industry-standard encryption to protect your personal and financial information.

Orders outside KSA are typically shipped DDU (Delivered Duties Unpaid). Import duties, taxes, and brokerage fees are the buyer’s responsibility and vary by country. We’ll reach out if your customs authority requires ID or additional documentation.

Our full collection is available online. In the boutique, we present a rotating selection of highlights.

If you would like to view a specific piece in person, send us the item name or SKU before your visit. When possible, we prepare a same day preview or place a 24 hour courtesy hold.

Every online item can also be purchased through the boutique. We complete the purchase in store and arrange collection or delivery for you.

WhatsApp / Phone: +966 55 504 3176

Email: info@sobysora.com

Yes. We include key measurements on each product page.

For clothing, we recommend comparing the listed measurements to a similar piece you already own.

For bags, you can review the internal capacity notes when they are available.

If you would like support, our Customer Care team can assist you at:

WhatsApp / Phone: +966 55 504 3176
Email: info@sobysora.com

Yes. If you would like a closer look at a piece, contact us on WhatsApp or email. When possible, we share additional photos, close ups and a short condition video so you can see the details clearly.

WhatsApp / Phone: +966 55 504 3176

Email: info@sobysora.com

Yes, at the boutique. To avoid disappointment with one‑of‑a‑kind items, you may request a 24‑hour courtesy hold (subject to availability) for an in‑store try‑on.

No, but creating an account lets you save favorites, track orders, and access order history.

Try a different browser/device, clear cache, or reset your password. If the issue persists, email info@sobysora.com.

Yes. Because each piece is pre loved and one of a kind, purchases are generally final, and we are not able to accept returns or exchanges for change of mind, fit, or personal preference.

Limited exceptions for issues such as wrong item, major undisclosed defect, or authenticity concerns are outlined in the section below.

If any of the following happen, please contact us within 7 days of receiving your order so we can review your case

• You received the wrong item
  
• There is a material misdescription or a major defect that was not shown on the product page or photos
  
• You have a concern about authenticity
  

We stand behind our authentication. If an authenticity issue is confirmed, you will receive a full refund.

To help us review smoothly, include

• your order number
  
• clear photos or video of the item (unboxing when possible)
  
• a short description of the issue
  

Email: info@sobysora.com
WhatsApp / Phone: +966 55 504 3176

Because each piece is one of a kind, we’re not able to offer direct item for item exchanges.

In limited approved cases, we may accept a return and issue a refund to your original payment method once the item is received and confirmed in its original condition.

We begin preparing orders shortly after they are placed. If you notice an error, contact us as soon as possible.

If your order has not yet been processed or shipped, we will try to cancel it. Once an order has shipped, it cannot be canceled.

If SO. by Sora cancels an order before shipment, any payment collected will be refunded in full to your original payment method.